Page 22 - 2017-Swift-Group-Motorhomes-Handbook-web
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ASSISTANCE
Change of ownership What to do if you WARRANTY INFORMATION
require assistance
You can transfer the remainder of any 3 year
'Supersure' warranty' and the 6 year 'Body Should you have an enquiry or require
Shell' warranty, details of how to do this can assistance with a problem, we hope that this
be found at the rear of this handbook. guide will be of assistance to you.
The 'Extended 10 Year Body Shell Warranty' is If you have a problem, or enquiry with
non transferable. regards to your new motorhome, please
follow these steps:
For Swift Connect Direct
customers 1. Check the Owners Handbook, paying
particular attention to the fault finding
You have access to a new online system which advice at the back of the book.
is for all Swift models. A password will be
issued to you, to enable you to interact with 2. Contact your supplying dealer
us. for assistance.
To access the system, called 'Swift Connect If you need to contact the Swift Group,
Direct', your initial log in details will be emailed please be aware of the following:
to you once your supplying dealer has
registered your ownership with us. 1. When contacting Swift Customer Service,
please quote your name, postcode and VIN
Please log in and create your own profile. (Vehicle Identification Number). This can be
Should you have issues with accessing Swift found at the bottom of the front windscreen,
Connect Direct, please contact our Customer on the plate on the front cross member
Services Team. within the engine compartment and on the
Swift manufacturers plate situated on the
bulkhead directly behind the front driver/
passenger seat.
2. In most instances, the Customer Service
Team will involve your dealer in resolving the
issue you are experiencing.
3. Check our website www.swiftgroup.
co.uk and enter the Owners section which
provides answers to frequently asked
questions and how to contact us.
4. If you are contacting the company by
email, letter or fax, the Customer Service
Team will respond to you within five
working days from the date of receiving the
correspondence.
5. If you are calling the Customer Service
Team, please avoid where possible,
Mondays and lunch times.
6. Please be aware that the Swift Group
cannot send parts direct from the factory.
In all cases, without exception, your dealer
must place the order for you.
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