Page 51 - 2017-Swift-Group-Motorhomes-Handbook-web

SWIFT COMMAND TRACKER
SAFETY AND SECURITY For more information please visit
www.swiftcommand.co.uk
Operation
The Swift Command Tracker is easy to
operate as it is controlled by the vehicle
systems.
In a caravan the tracker is armed when the
Stinger 310 / 350 Alarm System is armed. It is
disarmed when the alarm is disarmed.
If the caravan doesn’t have an alarm system
fitted, a simple numeric keypad is used to arm
/ disarm the tracker. Enter your code followed
by the ON button to arm the tracker.
Enter your code followed by the OFF button to
disarm the tracker.
In a motorhome the tracker is armed /
disarmed by the ignition key.
When the ignition is turned off the tracker is
armed. When the ignition is turned on the
tracker is disarmed.
Event of a Theft
If the vehicle is moved whilst the tracker is
armed the geo-fence monitoring will trigger a
theft event.
In addition to the above, in a caravan with the
Stinger 310 / 350 Alarm System fitted, if the
alarm is triggered by internal movement or
caravan tilting the alarm monitoring will also
trigger a theft event.
The monitoring station will now contact you
to confirm the theft or false alarm. You will be If you lose an ignition key you will need to visit
required to confirm your identity against the
information you provided when you
subscribed.
If a genuine theft is confirmed the monitoring
station will liaise with the police and keep you
informed of progress.
Note; during a theft event to comply with
legislation you will not be able to manually
locate your vehicle using the Swift Command
locate feature.
38
Contact
Before contacting any of the following please
ensure you know your caravan or motorhome
serial number. For caravans this is the last 10
digits if the CRIS number (like SWG0123456).
For motorhomes this is the unique MH number
(like MH01234).
The Swift Command Tracker monitoring
station can be contacted on 0345 6027302.
The stations operates 24 yours a day 7 days
a week.
Sargent customer support can be contacted
on 01482 678981 or via support@
swiftcommand.co.uk
Telephone lines are manned during normal
office hours.
Swift customer support can be contacted on
01482 875740 during normal office hours.
Precautions
The Swift Command Tracker monitors the
leisure battery supply and if the voltage falls
below a set level or the battery is removed this
will trigger a fault event.
If you plan to remove your battery for
maintenance or external charging please
contact the monitoring station BEFORE
removing the battery.
If you lose an alarm key fob you need to
contact Sargent for a replacement and follow
their instructions to remove the ‘lost’ fob from
the system.
a Fiat dealer for key replacement and removal
of the ‘lost’ key.