Page 15 - Motorhome Protect

Motorhome Assist

European Emergency Assistance (Cont.)

11. Motorhomes running out of fuel and where service 3. The driver of the Motorhome must remain with or
cannot be effected because the Motorhome does not nearby the Motorhome until help arrives.
carry a serviceable spare wheel.
4. We will not be held liable for any costs incurred if
12. Any request for service if the Motorhome cannot be You are unable to make a connection to the contact
reached due to snow, mud, sand or flood or where the telephone number provided.
Motorhome is not accessible or cannot be
transported safely and legally using a standard 5. We reserve the right to charge You for any costs
transporter. incurred as a result of incorrect location details
being provided.
13. Any request for service if the Motorhome is being
used for motor racing, rallies, public hire, private hire, 6. We may cancel the Policy by sending 7 days notice
courier services or any contest or speed trial or to Your last registered address.
practice for any of these activities.
THEIR PROMISE TO YOU
14. Overloading of the Motorhome or carrying more
passengers than it is designed to carry. Motorhome Assist is administered by Call Assist.
Should You wish to contact them, please send Your
15. Claims not notified prior to expenses being incurred. correspondence to their head office:
16. The charges of any other company (including police Motorhome Assist, c/o Call Assist
Limited, Axis Court, North Station Road,
recovery) other than a Recovery Operator appointed Colchester, Essex CO1 1UX.
by Call Assist or of car hire or accommodation
charges except those authorised by Call Assist. They aim to provide a high standard of service. Please
17. Loss or damage to the Motorhome or its contents. telephone them if You feel they have not achieved this
18. Direct or indirect loss, damage or liability caused by, and they will do their best to rectify the problem
contributed to or arising from:- immediately. If You are still not satisfied, please refer
a) Ionising radiation or contamination by to the procedure as detailed on page 16.

radioactivity from an irradiated nuclear fuel or Cancellation
from nuclear waste from the combustion of
nuclear fuel. You may cancel the policy within 14 days of the start date
b) The radioactive, toxic, explosive or other without financial penalty provided no claim has been
hazardous properties of any nuclear assembly or made. Thereafter both parties must give 14 days notice of
nuclear component thereof. cancellation. The Policy has no surrender value and no
c) Any results of war, invasion, act of foreign enemy, premium paid will be refunded after 14 days of the start
hostilities (whether war be declared or not), civil date.
war, rebellion, revolution, military or usurped
power. CALL RECORDING
19. Any false or fraudulent claims.
20. Failure to comply with requests by Call Assist or the To help provide a superior service Your telephone calls
Recovery Operators concerning the assistance being may be recorded for training purposes.
provided.
21. Fines and penalties imposed by courts.
22. Any charges where You, having contacted the Rescue
Controller, effect recovery or repairs by other means.
23. Ferry and Toll charges outside of Mainland UK.
24. Any claims relating to non standard, customised or
modified Motorhomes unless declared and agreed
with Us prior to taking the insurance.
25. Any service or insurance cover where remedial action
has not taken place following a previous Breakdown.
26. More than six callouts per Policy per year.
27. Claims totalling more than £18,000 in any one year.

General Conditions

1. We will provide cover if:
(a) You have met all the terms and conditions within
this insurance.
(b) The information provided to Us, as far as You are
aware, is correct.

2. The Policy is not transferable to any other
Motorhome.

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