Page 13 - Motorhome Protect
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Motorhome Assist
European Emergency Assistance (Cont.)
Limit of Indemnity Before arranging these services, authorisation must be
obtained from the Rescue Controller. The Policy will only
The maximum that will be paid under this Motorhome pay for a Group 1 hire car rate. Costs will only be
Assist Policy for any one Breakdown will be £3,000 reimbursed upon receipt of a valid invoice/receipt.
inclusive of VAT, with the total aggregate amount payable
being £25,000 inclusive of VAT. Caravans and Trailers
UK SERVICE If the Motorhome suffers a Breakdown and a
caravan/trailer is attached, providing it is fitted with a
Roadside Assistance & Recovery standard towing hitch and does not exceed 7.0104 metres
(23 feet) in length, the caravan/trailer will be recovered
If Your Motorhome breaks down due to a Breakdown with the Motorhome at no extra cost.
help will be sent to the scene of the Breakdown and We
will pay call out fees and mileage charges needed to Message Service
repair or assist with the Motorhome.
If, in the opinion of the Recovery Operator, they are If You require, the Rescue Controller will gladly pass on
unable to repair the Motorhome at the roadside the two messages to Your home or place of work to let them
Recovery Controller will assist in the following way: know of Your predicament and ease Your worry.
• arrange for the Motorhome, You and up to five
Please note: Any repairs undertaken by a Recovery
passengers to be recovered to the nearest garage Operator at their premises are provided under a separate
able to undertake the repair. contract, which is between You and the garage.
• If the above is not possible at the time they will
arrange the Motorhome, You and up to five If You intend to make a claim under the Mechanical
passengers to be transported to Your home or Breakdown Insurance section of this Policy for any
original destination. repairs, You must follow the claims procedure in this
Policy booklet.
Home Assist
Toll Fees
A Recovery Operator will be despatched to Your home
address or within a one mile radius. The Motorhome will We will pay ferry and toll fees ONLY within the confines of
be repaired on the spot (with the first one hour of labour the United Kingdom and Northern Ireland.
included). If a repair is not possible they will transport the
Motorhome to the nearest repairing garage. EUROPEAN SERVICE
Alternative Travel* Motorhome Assist provides assistance in a number of
European Countries. Regulations are different when You
If the repairing Recovery Operator is unable to repair the Breakdown in Europe and help may take longer in
Motorhome within the same working day or a period arriving. The Rescue Controller will require detailed
agreed between You and the Rescue Controller, information from You regarding the location of the
We will pay up to £50.00 (maximum) towards the cost of Motorhome. They will need to know if You are on an
alternative transport or car hire. This service can only be outward or inward journey and details of Your booking
used to complete a journey whilst the Motorhome is arrangements. When the Rescue Controller has all the
being repaired a minimum of 20 miles away from Your required information they will consult with their European
home address. network. You will be kept updated at all times, therefore
You will be asked to remain at the telephone number You
Emergency Overnight Accommodation* called from. Additional Countries covered by this
Motorhome Assist Policy are:
If Call Assist decide on alternative accommodation We
will pay a maximum of £25.00 per person for one night for Austria, Belgium, Denmark, Eire, Finland, France, Germany,
You and up to five passengers. Greece, Italy, Luxembourg, Netherlands, Norway, Portugal,
Spain, Sweden and Switzerland.
*The services will be offered on a pay/claim basis, which
means that You must pay initially and Call Assist will
send You a claim form for reimbursement, which will be
dealt with by the control centre within a short period of
time.
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