Page 17 - Motorhome Protect

Customer Service/Complaints

Any enquiry or complaint regarding this ) Policy, information from Us please write to;
should be addressed to:
The Data Protection Officer
The Managing Director AutoProtect (MBI) Limited,
Warwick House, Warwick House,
Roydon Road, Roydon Road,
Harlow, Harlow,
Essex CM19 5DY Essex CM19 5DY
Telephone: 01279 456500
With limited exceptions and on payment of an
If We cannot give You a final decision within four weeks administration fee, You have the right to access and if
from the day We receive your complaint We will explain necessary rectify information held about You. If You wish
why and tell You when We hope to reach a decision. to make such an inspection, please write to Us. We will
Our decision is final and based on the evidence use Your data to set up and administer Your policy,
presented. If You feel that there is any new evidence including underwriting and the handling of any claim that
or information that may change Our decision You have may arise, and send Your data in confidence for
the right to make an appeal. processing to other companies and repairers, including
those located outside the European Union. It may also be
Should the matter still not be resolved to Your satisfaction disclosed to regulatory bodies for the purposes of
You have the right to refer the matter to: ensuring compliance and crime prevention.

The Financial Ombudsman Service (FOS),
Exchange Tower,
London E14 9SR.

This procedure will not prejudice Your right to take legal
proceedings. However please note that there are some
instances where the FOS cannot consider a complaint.

Please quote Your Policy number in all correspondence.

We are covered by the Financial Services Compensation
Scheme. You may be entitled to compensation from the
scheme if We cannot meet their obligations. This depends
upon the type of insurance and the circumstances of the
claim. Most insurance contracts are covered for 90% of the
claim. Further information is available from the Financial
Services Authority or the FSCS. The FSCS can be visited on
the web at ww.fscs.org.uk or by contacting the FSCS on
020 7741 4100.

DATA PROTECTION

For the purposes of the Data Protection Act 1998 the Data
Controller in relation to any personal data You supply is
AutoProtect (MBI) Limited. AutoProtect (MBI) Limited may
use Your data to keep You informed by post, telephone
or other means, of any products or services which may
be of interest to You. If You do not wish to receive

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