Page 12 - Motorhome Protect
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Motorhome Assist
European Emergency Assistance
Definitions The Rescue Controller will take Your details and ask You to
remain by the telephone You are calling from. Once
In addition to the definitions stated on page one of this arrangements have been made they will telephone to
Policy, please note the following Definition specific to advise who will be coming out to You and how long they are
Motorhome Assist. expected to take. You will then be asked to return to the
Motorhome.
Breakdown – an electrical or mechanical failure, which
immediately renders the Motorhome immobilised. Please remember to guard Your safety at all times but
remain with or nearby the Motorhome until the Recovery
OPTIONAL – MOTORING MEMBERSHIP Operator arrives. Once the Operator arrives at the scene
please be guided by his/her safety advice.
If You chose the Motorhome Assist membership option
as part of Your Policy, and You have paid the extra If the police are present please advise them that You have
premium (see the Proposal/Policy Schedule for details), contacted Your recovery service or give them the
You will be entitled to the following Motorhome Assist telephone number to call on Your behalf.
services, following a Breakdown as defined below.
Important note
This is a dynamic Breakdown service designed by experts
to suit You. Motorhome Assist, administered on Our behalf Details of the Motorhome Assist Policy may not reach the
by Call Assist, operates a 24 hour, 365 day–a-year service Administrators by the time assistance is required. In this
for You to telephone should the Motorhome experience a unlikely event, they will always assist customers, but before
Mechanical or Electrical Breakdown. The Call Assist Rescue cover can be validated, they will ask the driver to provide
Controllers are trained to the highest degree and are their credit card details. When confirmation of cover has
backed by the latest computer technology and mapping been received, the credit card details will be destroyed
facilities together with a fully trained network of Recovery immediately. If breakdown cover is not valid, payment for
Operators throughout the United Kingdom. the service will be deducted from the credit card. Please
contact the supplying dealer if You have any questions
WHAT TO DO IF YOU BREAKDOWN concerning this procedure.
If the Motorhome breaks down please call the 24 hour ABOUT YOUR POLICY
Control Centre on: 01206 714329 (UK only).
If the Motorhome suffers a Breakdown, which occurs
For calls from outside of the UK call: +44 (00) 1206 714 329 during the course of a journey and more than one mile from
(These telephone numbers are strictly for rescue purposes Your home, service will be provided.
only).
We will provide cover for any Breakdown and any costs
The Rescue Controller will assist You professionally, involved with the roadside assistance or recovery to a local
sympathetically and deal with Your request quickly. garage (not including parts and labour) during the period of
Please have the following information ready to give to the insurance and within the Geographical Limits defined.
Rescue Controller, who will use this to validate Your Policy.
Authorised Users
Tell them;
1. You are an AutoProtect customer The Motorhome is covered whilst it is being used by any
2. Your return telephone number with area code authorised person within the Geographical Limits. In
3. Your Policy type and number and the Motorhome respect of Home Start Cover, this is restricted to the home
registered with Motorhome Assist.
registration
4. The precise location of the Motorhome (or as accurate
as You are able in the circumstances)
5. What seems to be the problem (for example, if You have
a puncture tell the Contoller Your tyre size).
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