Page 9 - Motorhome Protect

How To Make A Claim

How to make a Claim

Please check Your Policy to make sure that it covers the
parts which have caused the breakdown. For quick
reference, write Your Policy type and number (below)

Policy type:

Policy number:

1 If You wish to make a claim telephone 01279 456501,
or write to: AutoProtect Administration Limited,
Warwick House, Roydon Road, Harlow, Essex CM19 5DY.
The claims procedure will be explained to You.

2 Book the Motorhome in with the selling dealer or
recommended repairer and give Your permission to
carry out any fault finding/diagnosis or dismantling
necessary.

3 You agree that You will pay the costs of dismantling
and repairing the Motorhome if the cause of the
breakdown is not covered by this Policy and, if it is
covered, all costs which exceed the limits on Your
Proposal/Policy Schedule and any excesses that
may apply. You are responsible for paying for any
other work You ask the repairer to carry out.

4 The repairer must then telephone APA quoting Your
Policy type and number and ask for authority to
carry out the repair.

5 If Your claim is accepted, Your repairer will be
informed how much will be paid under this Policy and
an authority number for this value will be issued. The
authority number will be effective for 90 days only
from the date issued. No payments will be made
under the terms of the authority number after the
expiry of the period of 90 days. You are responsible
for paying any amount the repairer charges over and
above the amount authorised.

6 When the repairs have been completed, the repairer
must submit an invoice within the period of 90 days
referred to in paragraph five. The invoice must be
addressed to APA and clearly show the authority
number given by APA for those repairs. The invoice
must show whom APA should pay and give full details
of the repair, including all parts used in the
authorised repair, labour and VAT. APA may also need
to see Your original service invoices.

If there is a disagreement please refer to our
Complaints Procedure on page 16.

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